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orywireJoolz and CPSC recalled Aer2 car seat adapter sets because they can fail to attach to the stroller and allow a car seat to fall. Owners should stop using adapters with an NL311 product identifier and register to return the set for a full refund.
Joolz Aer2 car seat adapters are being recalled because they may fail to attach properly to the Joolz Aer2 stroller, allowing an attached infant car seat to fall. Parents and caregivers should stop using the adapters immediately, remove them from the stroller and register for a full refund.
The recall covers Aer2 Car Seat Adapters for Joolz Aer2 strollers. The adapters are black plastic accessories sold as a set of two and are used to move an infant car seat from a car to the stroller.
Only the adapter set is recalled. The Joolz Aer2 stroller itself is not part of the recall and may continue to be used without the recalled adapters, according to CPSC and Joolz.
CPSC said the recalled adapters can fail to properly attach to the stroller. If that happens, the car seat can fall, creating a risk of serious injury from a fall hazard.
Joolz said the adapter may appear secure but still be incorrectly locked. The company described that as a possible “false lock,” meaning parents should not keep using the adapter even if it seems to be attached.
Consumers should detach the recalled adapters from the stroller and register through the Joolz recall portal for a full refund. CPSC said Joolz will provide a video showing how to remove the adapters.
The recalled adapter sets must be returned with a prepaid shipping label to receive the refund. CPSC said refunds will be issued through an electronic payment method or a virtual prepaid gift card that can be used anywhere.
Joolz customer service can be reached toll-free at 888-943-4889 from 8 a.m. to 5 p.m. ET Monday through Friday.
The recalled adapters were sold at Bloomingdale’s, Nordstrom and specialty stores nationwide. They were also sold online through Joolz, Bloomingdale’s, Nordstrom and Amazon websites.
CPSC said the adapters were sold from June 2025 through May 2026 for about $50.
CPSC said Joolz received one U.S. report of the car seat adapters detaching from a stroller. No injuries were reported in the United States.
Health Canada’s joint recall notice said that, as of June 3, Joolz was aware of 28 incident reports and two injuries globally. The same notice said there had been no incident or injury reports in Canada at that time.
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Check the inside of the adapter for a product identifier starting with NL311. Stop using the adapter set if it matches the recalled product, even if it appears to lock onto the stroller.
The stroller can still be used without the recalled adapter set. Do not sell, donate or give away recalled adapters.
Consumers should keep the adapter set until they receive return instructions, then follow the prepaid return process for the refund. This story will be updated if CPSC or Joolz expands the recall, changes the refund process or reports new U.S. injury information.
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